Members Charter

Details
  1. All members of the DCA must prove they carry out domestic cleaning (“Housework”) as part or all of the service which they provide.
  2. All members of the DCA must prove upon joining that they hold Public Liability insurance and that their business is known to HMRC
  3. All applications from businesses less than two years old may be asked to provide further evidence to prove they have not broken any clauses they were bound to as part of employment by another cleaning business, where the applicant has worked for a cleaning business within the last two years.  Where it has been proven that clauses were broken, membership will be refused and the applicant may not reapply for membership for a period of not less than two years from the date of the first application.
  4. All applications may be immediately refused if the DCA feels the business name is in any way inappropriate.
  5. All members of the DCA must agree to endeavor at all times to offer a first-class “customer experience” to their clients.
  6. All members of the DCA must offer each of their customers a service level agreement–be this verbal or written. Members may use DCA documents to assist with this, where such documents exist.
  7. All members of the DCA must offer each of their customers a complaints procedure –be this verbal or written. Members may use DCA documents to assist with this, where such documents exist.
  8. All members of the DCA must agree that any persons carrying out work on their behalf are correctly trained and given adequate resources to perform their duties effectively and safely. Where sub-contractors are engaged, all members of the DCA must agree to satisfy themselves that the subcontractor holds the correct training and insurances. Members agree to provide the DCA any evidence of the above, upon demand.
  9. All members of the DCA must agree to carry out their cleaning work as safely as possible, and with minimum disruption to the surroundings & people within the surroundings.
  10. All members of the DCA must agree to carry out their cleaning work using minimal recourses, including (but not limited to) cleaning products, water, fuel, paper, and any equipment.
  11. All members of the DCA must agree not to discuss the rates which they charge for their work.
  12. All members of the DCA must agree to use their social media only in a way which is professional and which represents the members, the DCA, and the domestic cleaning industry as a whole in a positive manner.